Users love their Macs and frequently favor them over Windows PCs. On the other hand, supporting Mac computers can be a struggle for those who do IT.
Mitch Tulloch is a widely recognized expert on Windows Server and cloud technologies who has written more than a thousand articles and has authored or been series editor for over 50 books for Microsoft Press. He is a twelve-time recipient of the Microsoft Most Valuable Professional (MVP) award in the technical category of Cloud and Datacenter Management.
Yes, your helpdesk personnel must know the technical ins-and-outs of your products. But unless they also have soft skills, customer service will suffer.
The Romans had a good run: Their empire lasted 500 years. But with PC sales down, Microsoft’s domination of the personal computer market is teetering.
What does it mean when a so-called expert has three whole lines of letters after their name? Do IT certifications really have as much value as some believe?
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