Business communications technology is an integral part of every business, irrespective of the size of your business. It is a fundamental element of every business as constant communication with partners, firms, remote employees, and customers is crucial. Every year we have seen new trends in technology shooting-up like mushrooms and without making much impact. Sadly, most of them are buried before they strike it big.
Getting your hands around the best and most trusted business communication technology can be challenging and draining. After a careful curation, we bring you eight business communication technology trends that are here to make a lasting impact.
Chatbots are no stranger in the customer service and excellence department. Chatbots communicate and usher a customer while navigating a business website and also while dealing with customer queries and complaints. They are beyond humans in terms of tasking.
Chatbots utilize machine learning and are able to come up with intelligent answers in a matter of seconds. On top of this, a chatbot can handle thousands of complaints and queries at a time and then respond well to it. They are much more efficient and are more tenacious than humans.
Artificial intelligence is a well-known concept that has changed how businesses communicate both internally and externally. AI relies a lot on machine learning as well. AI-based assistance (like Alexa, Siri, etc.) are the new-age business communication technology. AI communication is bound to replace at least 50 percent of human communication jobs worldwide in the coming years. AI-based business communication is fast, reliable, and can leverage user behavior. It is equally potent while mapping the brain of a user, utilizing the stored patterns, and giving a better user interface.
Google’s Duplex (automated personal assistance software) took the world by storm when it was released last year. It made an appointment for a haircut at a salon without the receiver knowing that it was an AI-based software at the other end making the appointment. Using automated personal digital assistants may have a few drawbacks as it is a developing technology, but it sure has its benefits and perks on the other hand. You can take human error out of the factors as the software will do the most challenging of tasks and will never forget or delay. Kudos!
The highest used bandwidth known to humans for communication as of now is the 6G (6GHz bandwidth). It has taken a few engineers and researchers with nerves of steel to delve into the possibilities of using enormously fast and anti-lagging 100GHz and 1 THz frequency bandwidth. Using 5G networks for business communication has led to devices with smaller antenna-apertures, greater strengths of signals, better reaction to atmospheric attenuation and obstacles, lower costs, and better battery performances. Indeed, a smart network for businesses.
This is another term straight out of the textbooks, just like AI. With AI dominating the market, blockchain still hasn’t found its niche. But even as an initial idea, blockchain was awfully intriguing and is now essential for business communication for many firms. The idea is that all the data has just one owner. Blockchain stores all the data of the communications and transactions (B2B, B2C, etc.) in a single database. This way, digital business information is merely distributed/communicated rather than being copied. It won’t be long before blockchain has equal importance to AI.
Virtual reality (VR) and augmented reality (AR) are not limited to gaming or entertainment as many of us believe they do. These two technologies have come a long way and are being utilized for business communications with potential customers via 3D, 4D, and 5D visual tours for the businesses. Yes, every other business is working with chatbots, AI, and machine learning, but only 3 percent are using AR and VR. This is why you need to be creative and give the customers something they’ve never seen before — a VR/AR-based business communication software.
IoT has slowly made purviews into business communication in recent years. The concept of IoT is that all the digital devices (technological, mobile devices, and so forth) can be connected together with the help of internet using mediums such as Bluetooth, WiFi, WiMax, and so on. This perfect amalgamation has helped businesses communicate worldwide, whether with their own employees or partners, firms, and customers. A new concept of M2M has made an impact on business communication recently as it gathers critical data for businesses.
LiFi is a recent technology that uses light emitting diodes (LEDs) for transmitting signals within the walls of a room. Their area of action is small, agreed, but the signal strength is much higher than you can ever anticipate. With LiFi, it will now be easier and possible to have fast Internet connectivity inside hospitals, medical centers, airplanes, and even underwater. Just hold on tight for this technology to change the way businesses communicate. LiFi, despite being highly innovative, is also eco-friendly, as it uses visible light from LEDs. It is also labeled as a “green technology” by Forbes. So, for businesses that believe in going green, LiFi comes at the right time.
If you ask us which ones do we think will change the way businesses communicate with other businesses, employees, customers, and so on, we’d say all of them. The few examples that we have given you are a fact that these technologies will shape our future. Very soon, you might find yourself hiring an automated software that acts like your personal digital assistant, who would then answer your phone for you, book appointments, and send messages. It would be too much to ask for all these trends to peak at some point in time, but all we’re saying that it’s just a matter of time when these technological trends redefine business communication.
Some are just exploding a little before the others, that’s all.
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