Cisco apologizes for the inconvenience caused after a new software platform for its Linksys Wi-Fi routers was released. It also explains the objectives of the platform and clarifies its Connect Cloud policies and terms of service after several days of complaints received by its customers.
In a blog post, Brett Wingo states "We also wanted to clear up any confusion about Cisco's 'opt in' practices. Cisco Connect Cloud was delivered only to consumers who opted in to automatic updates. However, we apologize that the opt-out process for Cisco Connect Cloud and automatic updates was not more clear in this product release, and we are developing an updated version that will improve this process."