TechGenix Product Directory

SupportTrio Help Desk

Customer service is vital for any company or organization. You need to ensure you respond to all questions and issues in a timely manner. SupportTrio assists you with doing that. With tools for managing your emails, staff, and company communications you can ensure maximum customer service in an efficient manner. Using SupportTrio you can centralize all customer communications, delegate emails, keep track of past communications, and much more. Think of it as an Inbox for your entire company. But instead of a static Inbox you can automatically route, delegate, and track communications.

Crow Canyon IT Help Desk

The IT Department is faced with the challenge of delivering a high level of service with limited resources and funds. Crow Canyon’s IT Help Desk automates the entire IT process, leveraging what you are already using: Microsoft SharePoint, Office 365, and email. Through detailed tracking of requests and efficient queue management, tickets are resolved quickly and user satisfaction increases. Help Desk performance can be monitored and assessed for continuous service level improvements.

Specops uReset

Specops uReset enables end users to address common tasks related to password management including forgotten passwords, locked out Active Directory accounts, password resets, and changes. The solution goes beyond the traditional identity verification methods, and revolutionizes self-service with flexible authentication prior to resets. With a powerful multi-factor authentication engine, uReset ensures that users always have a secure way to reset their password, from any location, device, or browser.

Lepide Active Directory Self Service

Lepide Active Directory Self Service is a simple web-based solution that allows you to delegate tasks such as password reset, and account unlock. This solution also gives you the ability to authorize co-workers to perform these tasks without having to call IT. Ultimately this solution makes it easier for the user, easier for the administrator and easier for the whole organization to handle the task of updating Active Directory.

Help Sumo

Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.