Exchange team seeking helpdesk data

If you are willing to share your helpdesk data with Microsoft, in order to improve next release of Exchange Server, send an email to exblown AT Microsoft DOT com and you will win…. their undying gratitude :).

The Microsoft Exchange Team is looking specifically for:

  • Preferred: Helpdesk call data specific to exchange & outlook end-users, with volume information (e.g. # of calls for each issue + length of each call), organized by root cause (example: size restriction configured incorrectly on connector resulted in NDRs)
  • Acceptable: Helpdesk call data specific to exchange & outlook end-users, with volume information (e.g. # of calls for each issue + length of each call), organized by symptom (example: user received 5.2.2 NDR)

More information at http://msexchangeteam.com/archive/2007/10/10/447239.aspx.

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