One of the biggest challenges anyone who is responsible for UAG runs into is customization. While the team did a great job putting the platform features together, they left a lot of good film on the cutting floor when they left out the customization pieces. I guess it was there way of throwing work to consultants
However, if you don’t want to hire a consultant, you can get some customization done.
Check out this article by the Cloud Identity blog at http://cloudidentityblog.com/white-papers/uag-2010-custom-portal/
DEBRA LITTLEJOHN SHINDER
MVP (Enterprise Security)