It seems that Microsoft just can’t catch a break when it comes to the latest in Windows 10 news. After months of relentless nagging Windows users to update to its latest operating system, the company is now faced with backlash from users who had their devices or accessories bricked because of the update.
Some users who have upgraded experienced accessories not working such as webcams, Wi-Fi cards, speakers, and even printers. Aside from peripherals no longer working, some users also found that important files have gone missing, email accounts no longer syncing, and in some cases the computer itself had to be taken in for repairs as they are no longer working.
Consumer watchdog Which? surveyed over 5,500 of its members regarding their views on the upgrade and the consumer group discover that out of the 2,500 that upgraded to Windows 10 from an older version of the OS, more than one in ten ended up reverting to the previous version of the OS because they encountered one of the problems. The participants also revealed that they have experienced bad customer service when they contacted Microsoft about the problems they encountered.
Which? is calling on Microsoft to compensate its users for the inconveniences its upgrade has brought upon them.
“We rely heavily on our computers to carry out daily activities so, when they stop working, it is frustrating and stressful,” said Alex Neill, Which? Director of Campaigns and Policy.
“Many people are having issues with Windows 10 and we believe Microsoft should be doing more to fix the problem.”
If you are experiencing any problems with Windows 10, then Microsoft urges you to use the Feedback Hub to submit complaints or search for possible similar cases that may have been resolved.
How far will these demands go? Well, Microsoft has some pretty bulletproof terms when it comes to upgrade notifications, license agreements, and the like. Despite all of the nagging that was reported on and disturbed users for the first part of the year, upgrading was (mostly) optional. If you want this ‘free’ thing – there might be a catch, I guess.
A little Windows cleanup
Speaking of nagware, Microsoft is finally deleting the “Get Windows 10” app that pushes users to get the free Windows 10 upgrade, two months after the promotion as ended. The free update has officially ceased last July 29, 2016.
“The Get Windows 10 (GWX) application was designed to make the Windows 10 upgrade process easy for existing Windows 7 and 8.1 customers for the one year free upgrade offer which ended July 29th. Beginning on September 20th, the Get Windows 10 app and all other updates related to the Windows 10 free upgrade offer will be removed from Windows 7 and 8.1 customer’s devices,” a Microsoft spokesperson said in a statement.
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