Have you ever been in a situation where your computer is connected to the Internet, but you can’t open any page on the web? Well, it’s a strange but often solvable issue. When you’re connected to the Internet through a WiFi router but can’t get to any web page, check your wireless icon in the bottom right-hand side tray. You’ll most likely see a small yellow triangle, and when you click on it, you’ll see a “no Internet, secured” message.
This error occurs due to different reasons, the most common being a change in your configuration settings like your IP address, which could cause your router to have problems connecting to the Internet. Any program, including an update to the operating system, can cause this problem.
How to fix the ‘no Internet, secured’ problem
There are many ways to fix this problem. It’s a good idea to run through each of the below options, as any of it can fix the problem. It’s just that you don’t know which one will work for every occurrence of this error!
Since it is hard to pin down the exact cause of this error, you’ll have to try one or more of these solutions.
Change the property of your WiFi connection
Follow the steps below to change the properties of your connection.
- Hold the Windows key and press the letter “R.” In the run window, enter “ncpa.cpl” and click OK.
- This will open the “network connections” window.
- Choose your WiFi connection, right-click on the WiFi and choose “properties.”
- In this dialog box, ensure that the following options are checked.
- Client for Microsoft networks
- File and printer sharing for Microsoft networks
- Link-layer topology discovery mapper I/O driver
- Internet protocol version 4, or TCP/IPv4
- Internet protocol version 6, or TCP/IPv6
- Link-layer topology discovery responder
- Next, click on the network icon and locate the WiFi network that’s giving this error
- Unplug any Ethernet cable connected to your computer
- Enable airplane mode on your computer
- Restart the WiFi router
- After the WiFi router is up, disable the airplane mode on your computer
- Next, connect to the Wi-Fi connection again and it should work
Update the network adapter
Sometimes, an outdated driver can prevent your computer from connecting to the Internet. To fix:
- Press the Windows key + R and type “devmgmt.msc” in the Run dialog box. Press enter and this will open the device manager window
- In this window, double-click on “network adapters” to expand it
- Identify the network adapter that your computer is currently using, right-click on it and choose “update driver software”
- In the “update driver” dialog box, click on “search automatically” option. Windows will search for the updated driver software
- Next, open “network and sharing center.” To open, right-click on the network icon in your computer’s notification area and choose “open network and sharing center”
- Look for “change adapter settings” in the left-hand menu and click on it
- Next, right-click on your wireless network and choose “properties”
- Uncheck the Internet protocol version 6 (TCP/IPv6) to disable it. Click OK
- Close the window and restart your computer. Now, you should be able to access the Internet
If you’re not able to access the Internet still, try uninstalling your network adapter. To do that:
- Open the device manager and double-click on network adapters to expand it
- Locate the network adapter you’re using for Internet connection, right-click on it, and choose “uninstall.” This will uninstall the network adapter from your computer
- Next, look for a menu item called “action.” right at the top of the pane. Click and choose “Scan for hardware changes.” Windows will automatically scan and detect the network adapter and will even install it for you
- Wait for the installation and then, restart your computer
This should fix any network adapter-related problems.
Modify the TCP/IP properties
If you’re unable to connect to your Internet, and if you’re using Windows 10 creators’ update or Windows 10 Fall Creators Update, try changing the TCP/IP settings.
- Hold the Windows key and press the letter “R.” In the run window, enter “ncpa.cpl” and click OK
- This will open the “network connections” window
- Identify your WiFi connection, right-click on it and choose “properties”
- Double-click the Internet protocol 4 or TCP/IPv4
- Choose “obtain an IP address automatically” and “obtain DNS server automatically” options
- Next, click the “advanced” button. You can find it on the right-hand bottom of the dialog box
- Go to a tab called “WINS”
- Scroll down to NetBIOS setting and choose “enable NetBIOS over TCP/IP” setting. Click OK on all the dialog boxes.
Close out of everything. Wait a few minutes and open the network adapter again. This time, the IPv4 connectivity should be in “Internet” state, and this should open any web page for you.
Change power management properties
Another possible cause of the “no Internet, secured” error could be due to power management settings. You’ll most likely face this problem if you’re using Windows 10 creators update or Windows 10 Fall Creators Update versions. To work around this problem:
- Press the Windows key + X to get to the jump list
- Select device manager and expand network adapters
- Double-click your wireless network and go to “power management” tab
- Uncheck the “allow computer to turn off this device to save power” option
- Restart your computer and check if you can connect to the Internet now.
Disable WiFi sharing software
In Windows 10, the router driver can have a conflict with the wireless driver and this can throw up "no internet, secured" error. To fix this conflict,
- Open network adapters. Right-click on the wireless network you’re using and choose “properties”
- Click on “sharing” tab
- Uncheck “Microsoft network adapter multiplexor protocol” and any other item related to WiFi sharing. To know which items are related to sharing, click on each item and below, you’ll get a description of its purpose. Based on this description, choose the items you have to uncheck
- Close out of network adapters and try connecting to the Internet
Yes, the “no Internet, secured” error is a common error. You’ll most likely get it in Windows 10 than in other versions. Since many changes in configuration settings can cause this error, you’ll have to run through different options to get a fix. In our experience, one of the above solutions should fix this problem for you.
Let us know in the comments section if you’ve found any other way to solve this problem.