BMC Helix ITSM
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.
Key Features
- BMC Helix ITSM has everything you need to deliver amazing, predictive and industry leading service management to your organization.
- Modern persona-based UX optimized across devices: The experience is personalized to your role in the organization to maximize your effectiveness. The powerful, intuitive and intelligent user interface that can be accessed across devices to help quickly and accurately resolve issues.
- Cognitive automation capabilities that transform the agent experience: Predictive service management through autoclassification, assignment, and routing of incidents, tickets and incoming emails.
- All IT service support functions integration: Intelligent and context-aware integrated support capabilities including: change, asset, service-level, service-request, identity, and knowledge management.
- Comprehensive and intuitive change management capabilities: Gain direct visibility and data driven insights into business priorities.
- Out-of-the-box ITIL processes: You can align to ITIL best practices quickly and cost-effectively along with expert services and training.
- Comprehensive Knowledge management: Built-in Knowledge Centered Service (KCS) to help deliver fast and accurate service and support. Life cycle management of knowledge articles (including multi-media enhanced and external materials) for effective curation and up-to-date information.
- BMC Helix Multi-Cloud Service Management: Seamless service experience across multi-cloud environments. Flexible and configurable cloud-based multi-service, multi-provider incident, change and problem management brokering including integration with leading agile dev tools.
- Smart Reporting: Powerful, stunning reports and visualizations allowing data driven insights.
Crow Canyon IT Help Desk
— Crow Canyon Software
The IT Department is faced with the challenge of delivering a high level of service with limited resources and funds. Crow Canyon’s IT Help Desk automates the entire IT process, leveraging what you are already using: Microsoft SharePoint, Office 365, and email. Through detailed tracking of requests and efficient queue management, tickets are resolved quickly and user satisfaction increases. Help Desk performance can be monitored and assessed for continuous service level improvements.
Help Sumo
— Help Sumo
Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
JitBit Helpdesk
— JitBit
Jitbit Helpdesk is a full-featured and affordable support ticket system that is offered both as "cloud-hosted" and "on-premise" versions. Offers tight email integration, powerful reporting module, automation engine, file-attachments etc. Additionally, the helpdesk app integrates with many 3rd-party apps.
