Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
- Ticket system
Full Featured Ticketing System with Support to Multiple Departments, Auto Assign & SLA
- Email support
Easily convert your incoming support emails to Tickets and auto-assign to staffs.
- Live chat
Use the integrated chat system to answer your clients. Record offline chats too.
- Self support
Publish the help articles, faq, videos & pdf in the self serving portal
- Social media
Address the queries and request made in social media include Twitter & Facebook.
Integrate with VOIP Services and provide support trough voice as well
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.
— Crow Canyon Software
The IT Department is faced with the challenge of delivering a high level of service with limited resources and funds. Crow Canyon’s IT Help Desk automates the entire IT process, leveraging what you are already using: Microsoft SharePoint, Office 365, and email. Through detailed tracking of requests and efficient queue management, tickets are resolved quickly and user satisfaction increases. Help Desk performance can be monitored and assessed for continuous service level improvements.
Jitbit Helpdesk is a full-featured and affordable support ticket system that is offered both as "cloud-hosted" and "on-premise" versions. Offers tight email integration, powerful reporting module, automation engine, file-attachments etc. Additionally, the helpdesk app integrates with many 3rd-party apps.