ManageEngine ServiceDesk Plus
ServiceDesk Plus comes with rapid-start enterprise service desk capabilities that allow businesses to manage service delivery across various business functions from a single platform.
- Incident Management
Gain control of your help desk - Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
- Problem Management
Go beyond firefighting - Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
- Change Management
Manage changes with precision - Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
- Service Catalog
Optimize service delivery - Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
Get the bigger picture - Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
- IT Project Management
Deliver IT projects on time - Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Drive decisions with the right data - Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Collaborate with other IT systems - Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!
- Asset Management
Streamline asset management - Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.
— Crow Canyon Software
The IT Department is faced with the challenge of delivering a high level of service with limited resources and funds. Crow Canyon’s IT Help Desk automates the entire IT process, leveraging what you are already using: Microsoft SharePoint, Office 365, and email. Through detailed tracking of requests and efficient queue management, tickets are resolved quickly and user satisfaction increases. Help Desk performance can be monitored and assessed for continuous service level improvements.
— Help Sumo
Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.