SupportTrio Help Desk
Customer service is vital for any company or organization. You need to ensure you respond to all questions and issues in a timely manner. SupportTrio assists you with doing that. With tools for managing your emails, staff, and company communications you can ensure maximum customer service in an efficient manner. Using SupportTrio you can centralize all customer communications, delegate emails, keep track of past communications, and much more. Think of it as an Inbox for your entire company. But instead of a static Inbox you can automatically route, delegate, and track communications.
- Centralize Your Email
A unique blend of automation, self-help tools, and ticket management features allow you to centralize communication and improve service.
- Custom Ticket Views
Create your own custom views/queues that you and others can use to work on tickets within. Organize your tickets with views.
- Help Desk Automation
Automate your help desk by defining custom conditions, actions, and triggers. Create custom automations for virtually any task.
- Live Collaboration
Collaborate with our live typing & viewing indicators, auto drafting, internal messaging, ticket comments, & more.
- Self-Help Features
Enable your customers to obtain instant answers using our set of self-help features. Including KB, instant response, troubleshooters, etc..
- SLA's & Reports
Including user reports, company reports, billing reports, ticket activity reports, ticket feedback reports, SLA reporting, and more!
- User Management
Create company accounts, public users, and admin users. Set unique permissions & access controls for your admin users & staff.
- Automatic Escalation
Have tickets automatically escalated based on your own custom rules and set what should happen when an escalation occurs.
- Customize & Integrate
Customize the interface & styles from within the software. Connect with LDAP & other login sources. Full API for external integration.
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.
— Crow Canyon Software
The IT Department is faced with the challenge of delivering a high level of service with limited resources and funds. Crow Canyon’s IT Help Desk automates the entire IT process, leveraging what you are already using: Microsoft SharePoint, Office 365, and email. Through detailed tracking of requests and efficient queue management, tickets are resolved quickly and user satisfaction increases. Help Desk performance can be monitored and assessed for continuous service level improvements.
— Help Sumo
Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.