I remember when I was in University and Medical school I used to annotate my textbooks comprehensively. I had different colors of highlighters that would denote the level of importance of the content being highlighted and I had several color pens for making different types of notes. One of my pens was a red pen, and I used this for making comments along the line of WTF does this mean?
There were thousands of times I’d read something in a textbook where the concepts weren’t communicated clearly enough for me to understand. I always hoped that if I read the book a second or third time that I would end up understanding the ideas that were highlighted with my red pen. Sometimes I did end up understanding what wasn’t understood before by reading the book several times, but there were many times where I wished I could have communicated directly with the author to find out what he was trying to say.
I have the same problems now when reading the technical information on the www.microsoft.com Web site. Often the author will leave out key concepts and ideas and I make a mental red pen WTF note of what I didn’t understand. But like with the textbooks in college, I can’t communicate with the authors of the Microsoft documents to find out what they were thinking and trying to communicate.
Because of these experiences, I always include a discussion link in my articles on the ISAserver.org Web site. While I’d like to think that I write so well that everything I ever write to so exceedingly clear that no one would ever had any questions, I haven’t quite deluded myself yet that might be the case 🙂
What I don’t understand is why more of you aren’t asking questions about the article I write! I see that the articles get lots of votes, and sometimes that rating isn’t very high. I assume that the ratings aren’t always 5 because I haven’t communicated something well enough. If that’s the case, then ask me a question on the discussion link! I will be automatically informed of your question post and I’ll answer you within 24 hours.
Now, how many Web sites give you that level of support? None except for ISAserver.org!