When a Tier 1 tech support person tells you, “I realize this must be very frustrating for you,” that only adds to your frustration. Here’s what to do.
Everyone hates being asked to work on helpdesk, and everyone hates asking a helpdesk for help. You can't win! But maybe you can, if you understand what the real role […]
Your company’s helpdesk is supposed to, well, be helpful. But too many helpdesk interactions end up with frustrated customers, which could hurt your brand and business.
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