support

Road map for the ‘new normal’: Interview with BitTitan’s Geeman Yip

The COVID-19 pandemic has ushered in a new normal of remote work. Geeman Yip, CEO of BitTitan, has advice on…

2 months ago

Trench Tales: Poor or missing IT documentation can leave you feeling lost

When you assume responsibility for IT at a company and discover their network and IT documentation is poor or missing,…

7 months ago

It’s not that hard: Why soft skills for helpdesk personnel are vital

Yes, your helpdesk personnel must know the technical ins-and-outs of your products. But unless they also have soft skills, customer…

2 years ago

Helpdesk or hurtdesk? Your company’s reputation depends on your customer support team

Your company’s helpdesk is supposed to, well, be helpful. But too many helpdesk interactions end up with frustrated customers, which…

2 years ago

Keep your computer healthy: 9 tips on the care and grooming of your PC

Helpdesk and support technicians often have the unenviable job of repairing PCs that have been abused. Here's how to keep…

3 years ago

Tear down the wall: Why do cloud companies hate their users?

Building a wall between you and your customers is never a good idea. So why does it seem that so…

3 years ago

How to differentiate your MSP from the crowd

Are you an MSP? Unfortunately, it seems everyone is an MSP today. How do you find that unique feature that…

4 years ago