Exchange server has failed to heartbeat error after uninstalling Exchange

When you uninstall Exchange 2013, you might encounter the following error in the Event Log regarding the Managed Availability’s monitoring agent complaining that the server you uninstalled is not available:

Log Name: Microsoft-Exchange-ManagedAvailability/Monitoring

Source: Microsoft-Exchange-ManagedAvailability

Event ID: 4

Task Category: Monitoring

Level: Error

Description: Machine “uninstalled_server” has failed to heartbeat since “unistalled_date_and_time”, as observed by machine “some_other_server”. Restarting the Exchange Health Manager service did not fix the problem.

The problem is that the old server continues to be present under the following registry key for all other Exchange Servers:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v15\ActiveMonitoring\Subjects

This causes the error above in the Event Log or SCOM alerts. If this happens, the workaround is to simply delete the old server(s) from the registry key mentioned above on the remaining servers.

Microsoft says that this bug was previously closed as Won’t Fix but that they have re-opened it for re-triage.

Leave a Comment

Your email address will not be published.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Scroll to Top