Forefront Online Protection for Exchange Support Service Description is now available to download from the Microsoft site.
A reference guide that describes the support included in a subscription of stand-alone FOPE
Microsoft offers fully hosted email protection and message management services to enterprises worldwide. Microsoft® Forefront® Online Protection for Exchange runs on a globally distributed network of data centers through which it provides managed anti-spam, antivirus, and policy enforcement services to help create a secure, protected, and compliant message stream. This guide is intended as a resource for customers to learn how to obtain technical and nontechnical support for their stand-alone Forefront Online Protection for Exchange service.