IM an Expert is an instant messaging question and answer service that you can set up within your organization. With the IM an Expert service, you can use Microsoft Lync or the IM an Expert Welcome page to submit a question to the service. The IM an Expert service will locate an expert for you within your company and initiate an IM session between you and the expert who can answer your question.
About The Author
Anderson Patricio is a Canadian MVP in Cloud and Datacenter Management, and Office Server and Services, besides of the Microsoft Award he also holds a Solutions Master (MCSM) in Exchange, CISSP and several other certifications. Anderson contributes to the Microsoft Community with articles, tutorials, blog posts, twitter, forums and book reviews. He is a regular contributor here at Techgenix.com, MSExchange.org, ITPROCentral.com and Anderson Patricio.org (Portuguese).