Implementing an instant messaging platform is important for productivity for teams of all sizes. Enabling a system for quick, informal, easy-to-reference and mobile chats keeps teams connected for nimble collaborations—resulting in a major value-add to your business.
How much value, exactly? Businesses that have embraced instant messaging practice have seen remarkable improvements in productivity and streamlined communication. According to a survey of employees using chat services conducted bySoftwareAdvice.com, 75 percent saw decreased call and email volume, and 66 percent noticed quick resolution for simple questions. When it comes to productivity, 21 percent noted either moderate or significant increase.
Read more at source: https://blogs.office.com/2016/07/20/im-why-instant-messaging-is-collaborations-secret-weapon/