The bad news is that a Premier Support contract and the custom support agreement make for an expensive combination and isn’t really feasible for SMBs or even most fairly large businesses. Mary Jo Foley talks about it in a recent column:
About The Author
Debra Littlejohn Shinder is a technology and security analyst and author specializing in identity, security and cybercrime, utilizing her past experience as a police officer and police academy/criminal justice instructor. She has written numerous books and articles for web and print publications and has been awarded the Microsoft MVP designation for fourteen years in a row.