Optimizing and Maintaining Client Performance for Microsoft Dynamics CRM

Optimizing and Maintaining Client Performance for Microsoft Dynamics CRM 2011 and CRM Online has been recently made available to download. If you’re facing some performance issues in Outlook, this whitepaper will help you overcoming them.

Overview:
Access to and interaction with a business solution based on Microsoft Dynamics CRM 2011 or Microsoft Dynamics CRM Online is available by using the following Microsoft Dynamics CRM client offerings:

  • The Microsoft Dynamics CRM web client, which leverages Microsoft Internet Explorer as a browser to provide access to Microsoft Dynamics CRM functionality without requiring the installation of client software on a user’s computer.
  • Microsoft Dynamics CRM for Microsoft Office Outlook, which provides a Windows-based user experience that is highly integrated with Microsoft Office Outlook. Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access is a second configuration of the client that provides users with the additional capability to synchronize Microsoft Dynamics CRM data for offline availability.

Note: Users can also connect to an implementation of Microsoft Dynamics CRM from an Internet-enabled mobile device, such as a cell phone, by using the Mobile Express client, which provides access via a lightweight version of the Microsoft Dynamics CRM web client.
This white paper provides readers with the information necessary to optimize and maintain the performance of Microsoft Dynamics CRM clients connecting to a business solution that is based on Microsoft Dynamics CRM 2011 or Microsoft Dynamics CRM Online. Specifically, the paper includes:

  • A general approach to optimization and maintenance
  • Factors that can adversely affect the performance of Microsoft Dynamics CRM clients
  • Options available for configuring Microsoft Dynamics CRM clients to overcome potential performance issues
  • Best practices for customizing Microsoft Dynamics CRM clients for optimal performance

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