BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.

Key Features

  • BMC Helix ITSM has everything you need to deliver amazing, predictive and industry leading service management to your organization.
  • Modern persona-based UX optimized across devices: The experience is personalized to your role in the organization to maximize your effectiveness. The powerful, intuitive and intelligent user interface that can be accessed across devices to help quickly and accurately resolve issues.
  • Cognitive automation capabilities that transform the agent experience: Predictive service management through autoclassification, assignment, and routing of incidents, tickets and incoming emails.
  • All IT service support functions integration: Intelligent and context-aware integrated support capabilities including: change, asset, service-level, service-request, identity, and knowledge management.
  • Comprehensive and intuitive change management capabilities: Gain direct visibility and data driven insights into business priorities.
  • Out-of-the-box ITIL processes: You can align to ITIL best practices quickly and cost-effectively along with expert services and training.
  • Comprehensive Knowledge management: Built-in Knowledge Centered Service (KCS) to help deliver fast and accurate service and support. Life cycle management of knowledge articles (including multi-media enhanced and external materials) for effective curation and up-to-date information.
  • BMC Helix Multi-Cloud Service Management: Seamless service experience across multi-cloud environments. Flexible and configurable cloud-based multi-service, multi-provider incident, change and problem management brokering including integration with leading agile dev tools.
  • Smart Reporting: Powerful, stunning reports and visualizations allowing data driven insights.
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