ServiceDesk Plus comes with rapid-start enterprise service desk capabilities that allow businesses to manage service delivery across various business functions from a single platform.
Key Features
- Incident Management
Gain control of your help desk – Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets. - Problem Management
Go beyond firefighting – Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT. - Change Management
Manage changes with precision – Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes. - Service Catalog
Optimize service delivery – Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT. - CMDB
Get the bigger picture – Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making. - IT Project Management
Deliver IT projects on time – Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery. - Reports
Drive decisions with the right data – Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards. - Integrations
Collaborate with other IT systems – Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT! - Asset Management
Streamline asset management – Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.