ManageEngine ServiceDesk Plus

ServiceDesk Plus comes with rapid-start enterprise service desk capabilities that allow businesses to manage service delivery across various business functions from a single platform.

Key Features

  • Incident Management
    Gain control of your help desk – Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
  • Problem Management
    Go beyond firefighting – Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
  • Change Management
    Manage changes with precision – Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
  • Service Catalog
    Optimize service delivery – Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
  • CMDB
    Get the bigger picture – Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
  • IT Project Management
    Deliver IT projects on time – Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
  • Reports
    Drive decisions with the right data – Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
  • Integrations
    Collaborate with other IT systems – Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!
  • Asset Management
    Streamline asset management – Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
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