Enterprise considerations when purchasing laptops
You’re tasked with purchasing and provisioning laptops for a bunch of users at your company. What kinds of things are important to think about before you do this?
You’re tasked with purchasing and provisioning laptops for a bunch of users at your company. What kinds of things are important to think about before you do this?
Businesses are turning to outsourcing providers outside their local areas to provide them with cybersecurity. But this strategy comes with risks.
When both teams play on the same side, you’re guaranteed to win. When it comes to ensuring business continuity with separate IT teams, it’s the same idea.
When a remote worker accesses their office computer via remote desktop and accidentally or intentionally shuts it down, problems can arise.
Sometimes all you need to do when you get an email in Microsoft Outlook is reply with a canned response. The Quick Steps feature can help you do this.
Yes, your helpdesk personnel must know the technical ins-and-outs of your products. But unless they also have soft skills, customer service will suffer.
Yes, even an experienced tech writer like our intrepid reporter can fall for a fake tech support scam. Here’s what to do if you are a victim.
When a Tier 1 tech support person tells you, “I realize this must be very frustrating for you,” that only adds to your frustration. Here’s what to do.
Everyone hates being asked to work on helpdesk, and everyone hates asking a helpdesk for help. You can’t win! But maybe you can, if you understand what the real role of the helpdesk is within your organization.
Your company’s helpdesk is supposed to, well, be helpful. But too many helpdesk interactions end up with frustrated customers, which could hurt your brand and business.