Business continuity amid COVID-19: How a dual IT teams approach can help
When both teams play on the same side, you’re guaranteed to win. When it comes to ensuring business continuity with separate IT teams, it’s the same idea.
helpdesk
Preventing remote desktop users from shutting down office computers
When a remote worker accesses their office computer via remote desktop and accidentally or intentionally shuts it down, problems can arise.
Help for your helpdesk: Using Quick Steps for canned replies in Outlook
Sometimes all you need to do when you get an email in Microsoft Outlook is reply with a canned response. The Quick Steps feature can help you do this.
It’s not that hard: Why soft skills for helpdesk personnel are vital
Yes, your helpdesk personnel must know the technical ins-and-outs of your products. But unless they also have soft skills, customer service will suffer.
Fake tech support scams and how to deal with them
Yes, even an experienced tech writer like our intrepid reporter can fall for a fake tech support scam. Here’s what to do if you are a victim.
Level up: When Tier 1 tech support just isn’t enough
When a Tier 1 tech support person tells you, “I realize this must be very frustrating for you,” that only adds to your frustration. Here’s what to do.
Go to helldesk! Yes, you can make your helpdesk assignment less of a nightmare
Everyone hates being asked to work on helpdesk, and everyone hates asking a helpdesk for help. You can't win! But maybe you can, if you understand what the real role […]
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Windows 8
Helpdesk or hurtdesk? Your company’s reputation depends on your customer support team
Your company’s helpdesk is supposed to, well, be helpful. But too many helpdesk interactions end up with frustrated customers, which could hurt your brand and business.
Who you gonna call for cloud support?
What happens when your business relies 100 percent on the cloud and something goes wrong? Here are some tips that can make your voice heard.
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