Trench Tales: Using AI to strengthen cybersecurity
Cybercriminals are getting smarter, so businesses need smarter defenses. AI-powered cybersecurity solutions might be the answer.
Cybercriminals are getting smarter, so businesses need smarter defenses. AI-powered cybersecurity solutions might be the answer.
The COVID-19 pandemic has ushered in a new normal of remote work. Geeman Yip, CEO of BitTitan, has advice on how businesses can smooth their way forward.
When you assume responsibility for IT at a company and discover their network and IT documentation is poor or missing, it’s time to start scrambling.
Yes, your helpdesk personnel must know the technical ins-and-outs of your products. But unless they also have soft skills, customer service will suffer.
Your company’s helpdesk is supposed to, well, be helpful. But too many helpdesk interactions end up with frustrated customers, which could hurt your brand and business.
Helpdesk and support technicians often have the unenviable job of repairing PCs that have been abused. Here’s how to keep your computer healthy and running.
Building a wall between you and your customers is never a good idea. So why does it seem that so many cloud services companies hate their users?
Are you an MSP? Unfortunately, it seems everyone is an MSP today. How do you find that unique feature that will get a potential customer to sign a contract.