Jitbit Helpdesk is a full-featured and affordable support ticket system that is offered both as "cloud-hosted" and "on-premise" versions. Offers tight email integration, powerful reporting module, automation engine, file-attachments etc. Additionally, the helpdesk app integrates with many 3rd-party apps.
- Extremely affordable and all plans include free upgrades within one year and discounted upgrades afterwards.
- Email integration - instantly turns emails into help desk tickets, and sends out automatic email notifications to both users and support engineers.
- FREE trial version has no expiration (download and test as long as you need)
- Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
- Extremely Easy for both end-users and help desk agents. Takes seconds to setup (run the installer and start working in seconds).
- Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server
- Case management - organize and categorize incoming requests
- Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices.
- File attachments - post documents, screenshots and PDFs.
- Asset management - track your assets, assign them to your users
- Knowledge base and Reports with an option to export to Excel
- Secure - different user roles and security permissions (team members can be assigned to different areas, no customer can see someone else's data, etc)
- Flexible - possible Windows-integrated authentication - integrate the IT-ticketing system with your existing Active Directory users catalog
- Multilingual - Help Desk has been translated to 24 different languages including: English, Arabic, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Hindi, Italian, Latvian, Lithuanian, Norwegian, Portuguese, Russian, Slovakian, Slovenian, Spanish, Swedish, Turkish.
- Source codes - C# source codes available for developers
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.
— Crow Canyon Software
The IT Department is faced with the challenge of delivering a high level of service with limited resources and funds. Crow Canyon’s IT Help Desk automates the entire IT process, leveraging what you are already using: Microsoft SharePoint, Office 365, and email. Through detailed tracking of requests and efficient queue management, tickets are resolved quickly and user satisfaction increases. Help Desk performance can be monitored and assessed for continuous service level improvements.
— Help Sumo
Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.