Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
Key Features
- Ticket system
Full Featured Ticketing System with Support to Multiple Departments, Auto Assign & SLA - Email support
Easily convert your incoming support emails to Tickets and auto-assign to staffs. - Live chat
Use the integrated chat system to answer your clients. Record offline chats too. - Self support
Publish the help articles, faq, videos & pdf in the self serving portal - Social media
Address the queries and request made in social media include Twitter & Facebook. - Integration
Integrate with VOIP Services and provide support trough voice as well