Help Sumo

Help Sumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.

Key Features

  • Ticket system
    Full Featured Ticketing System with Support to Multiple Departments, Auto Assign & SLA
  • Email support
    Easily convert your incoming support emails to Tickets and auto-assign to staffs.
  • Live chat
    Use the integrated chat system to answer your clients. Record offline chats too.
  • Self support
    Publish the help articles, faq, videos & pdf in the self serving portal
  • Social media
    Address the queries and request made in social media include Twitter & Facebook.
  • Integration
    Integrate with VOIP Services and provide support trough voice as well
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