Forefront Online Protection for Exchange (FOPE) is a service provided by Microsoft that helps protect inbound and outbound e-mail from spam, viruses, phishing scams, and e-mail policy violations. If you are using the service, you might find this document interesting: FOPE & EHA Support Escalation Path and Service Level Objective.
This 2-page PDF file includes U.S. and international Technical Support contact information for Forefront Online Protection for Exchange and Exchange Hosted Archive services, along with details about when you can expect a response to your Technical Support request.
This document contains phone numbers, e-mail addresses, and Web sites of the international, 24/7 technical support team for Microsoft Forefront Online Protection for Exchange and Exchange Hosted Archive services. It also outlines the escalation path for particularly urgent or troublesome issues, accompanied by guidelines for typical prioritization and response times that can be expected depending on the severity of the issue.