Overview
With the ambient credo to “do more with less, with a better agility and time to market”, IT inevitably becomes a service provider for its enterprise and need to run like a business. The undertaking also requires a step further in the way the IT delivers its services to its customers: internal businesses and beyond. IT has indeed to deliver the services in an industrialized way for greater speed and lower cost. This requires increasing their overall core infrastructure operational maturity in two main areas.