Big opportunities await for those who take advantage of the changes in infrastructure management. The key is to think like an infrastructure developer.
Mitch Tulloch is a widely recognized expert on Windows Server and cloud technologies who has written more than a thousand articles and has authored or been series editor for over 50 books for Microsoft Press. He is a twelve-time recipient of the Microsoft Most Valuable Professional (MVP) award in the technical category of Cloud and Datacenter Management.
Yes, your helpdesk personnel must know the technical ins-and-outs of your products. But unless they also have soft skills, customer service will suffer.
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