The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests and sending notifications from the console.
Download it from here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0b48d1f1-434a-4ee6-8017-fc13f4c16785
Cheers,
Anderson Patricio
http://blogs.msexchange.org/patricio
Twitter: @apatricio